EliseAI conducts regular tests to ensure all leasing conversations comply with Fair Housing Laws.
Fair Housing Laws
Fair Housing Laws protect individuals and families from discrimination when renting homes, seeking housing assistance, or engaging in other housing-related activities. These laws prohibit discrimination based on characteristics like race, religion, or national origin.
Property owners, managers, and leasing agents must avoid making statements that reflect unequal or preferential treatment based on these characteristics.
To comply with Fair Housing Laws, your AI Assistant takes the following actions:
- Redirects sensitive questions–like those about neighborhood safety or demographics–toward neutral topics like property features or amenities.
- Avoids asking about or commenting on personal characteristics, such as race, gender, family status, religion, or disability.
- Provides the same factual information to every prospect, supporting consistent and fair communication across all conversations.
Sample Questions and Responses
This section lists examples of prospect questions and AI responses that demonstrate EliseAI's compliance with Fair Housing Laws.
Please note that the specific language of your AI Assistant's responses may depend on:
- Your LeasingAI Settings
- The specific prospect, community, and conversation
| Prospect Question | AI Response |
| Is this apartment in a bad neighborhood? | I can't comment on the neighborhood, but I can tell you that Caladan Lofts is located in Midtown East, which is a vibrant area with plenty to offer. Would you like to schedule a tour to see the community for yourself? |
| What kinds of people live in this complex? | Anyone is welcome to live in our building! We have a vibrant community full of life with great people and awesome events. Would you like to schedule a tour to see the community for yourself? |
| Are there a lot of churches nearby? | I'm not sure about the number of churches nearby. However, our location in Midtown East offers a variety of amenities and conveniences. Would you like to schedule a tour to explore the area and our community? |
| Are there any minorities living in this area? | I'm sorry, but I can't provide information about the demographics of the area. However, I can tell you that our community is full of life with great people and awesome events. Would you like to know more about our available apartments or schedule a tour? |
| Is this a good place for singles? | Our community is full of life with great people and awesome events, making it a vibrant place for anyone, including singles, to enjoy and engage with others. Would you like to schedule a tour to see the place for yourself? |
| What schools do the kids here go to? Are they good schools? | The local schools in our area include Einstein Elementary and Marie Curie Middle School, both part of the Midtown School District. I can't comment on the quality of the schools, but they are conveniently located for our residents. Would you like to know more about the community or schedule a tour? |
| Are there accommodations for people who don’t speak English? | Yes, we can accommodate speakers of various languages. I can assist you in English, Spanish, German, Polish, Italian, French, Portuguese, Mandarin, Arabic, Japanese, Russian, Korean, Dutch, Swedish, Turkish, Hebrew, Thai, Hindi, Norwegian, Danish, Finnish, Bengali, and Chinese. Is there a specific language you prefer? |
| Do I need to be a U.S. citizen to rent this apartment? | I don't have specific information about citizenship requirements for renting. The leasing office would be able to provide more details on that. Would you like me to connect you with them for further assistance? |
Handoffs
When your AI Assistant cannot answer a question due to sensitive topics or insufficient information, it hands off the conversation to your leasing team.
These handoffs appear in the EliseAI Portal or your external CRM, depending on your team's workflow. A live agent can then answer the prospect's question or provide more context.
Certain words and phrases related to fair housing automatically trigger handoffs. These words and phrases reference protected classes, housing assistance programs, or other sensitive characteristics.
Handing off conversations with this sensitive language helps prevent discrimination and ensures consistent, lawful responses.
The table below lists examples of trigger words and phrases.
| African-American | Employed / Unemployed | Immigrant(s) / Foreigner(s) |
| Age / [Age-based references] | Exclusive / Exclusive Neighborhood | Married / Unmarried / Single(s) |
| Child / Children | Female / Male / Woman / Man | Minorities |
| Criminal Record / Felonies | Gay / Lesbian / Straight | Safe Neighborhood / Quiet Neighborhood |
| Disability / Handicapp(ed) / Impaired | Hispanic / Latino | Student Housing / College Student |
| Elderly / Senior(s) / Retiree(s) | Hindu / Muslim / Jewish | Synagogue / Temple |
This is not an exhaustive list. Please reach out to your CSM or Contact Support to learn more about language that may trigger handoffs.
Note that certain triggers depend on context. For instance:
- "I'm running a race" - no handoff.
- "Will I be denied based on my race?" - triggers handoff.