This article outlines the testing procedure for MaintenanceAI during your EliseAI Onboarding Phase. This procedure ensures that MaintenanceAI Outreach works appropriately and consistently for all your residents.
Prior to launch, EliseAI's implementation team runs end-to-end allowlist testing for your MaintenanceAI product. This is a series of validations that ensures:
- All your communities are set up properly.
- All your external data sources are working properly.
- Your external PMS/CRM can handle imports and exports.
- Your AI Assistant can handle conversations and requests.
- All checkers have been passed.
Once your communities are set up, you can set them up with test residents and assess your AI Assistant's performance prior to your official launch.
MaintenanceAI Testing Procedure
Work with your EliseAI implementation team to complete the following Maintenance testing steps:
- Add test residents to a building in your external PMS.
- Select several members of your team to serve as test residents.
- Use unique, made-up names for the test residents. Double check that you do not use the names of real residents.
- Assign these team members' phone numbers and email addresses to the test residents. This allows your team members to receive and verify maintenance messages once initial outreach begins.
- Send your test resident information to your EliseAI implementation team.
- Your team members will receive an welcome message from your AI Assistant.
- Once your team members receive the AI Assistant's welcome message, they can start submitting messages and questions to test the AI. See the section below for common test questions.
- Keep your EliseAI implementation team in the loop on your testing progress. Your communities are ready to launch once testing is complete.
Test VoiceAI for Maintenance
If your organization plans to use VoiceAI for maintenance, you can test your VoiceAI Assistant by calling your EliseAI vanity numbers or designated property numbers.
Complete VoiceAI setup before conducting any tests. See the following articles for instructions on VoiceAI setup.
- VoiceAI Initial Setup and Settings
-
VoiceAI Team Setup
- NOTE: Set an Emergency Escalation plan for your maintenance team if you plan to use your VoiceAI line for emergencies.
Once you complete setup, call the number for each community launched on VoiceAI. You can ask questions listed in the Common Resident Questions section.
You can also test your AI Assistant's ability to transfer calls. See the section below for instructions.
Test VoiceAI Transfers
Follow the steps below to test VoiceAI transfers to your maintenance team.
NOTE: This test only works if you have set Emergency Escalation > Live Call as your maintenance team's voice routing plan.
- Call the VoiceAI number.
- Report an urgent maintenance issue, such as:
- "I have no hot water."
- "My bathroom is flooding."
- Remain on the line while the AI calls technicians according to your emergency routing plan.
- Confirm that an on-call technician answers and receives the following escalation details:
- Escalation Number
- Status: Accepted, Pending, De-escalated, or Known Issue
- Issue Details
- Resident Name
- Resident Contact Info
- Confirm that an emergency work order was created in one of the following locations:
- Your Maintenance Supervisor Portal if you use the EliseAI Maintenance App.
- Your external PMS if you do NOT use the Maintenance App.
Common Resident Questions for Testing
This section lists common resident questions to test on your MaintenanceAI Assistant, along with sample answers. The specific answers provided by your AI Assistant may depend on your organization's Maintenance Settings and Knowledge Base.
Feel free add and edit any questions as needed.
My facet is leaking. Can I get it fixed?
I can help with that. A leaky faucet is considered a regular maintenance issue. Could you please provide your first name and the phone number on record so I can access your resident information and file a maintenance ticket for you?
My lightbulb is out. What should I do?
A lightbulb replacement is considered a regular maintenance issue. Could you please provide your first name and the phone number on record so I can access your resident information and file a maintenance ticket for you?
I have no hot water.
A lack of hot water is considered an emergency maintenance issue. Would you like me to have our Emergency Maintenance team call you back? If so, please provide your phone number.