An EIN (Employer Identification Number) is a unique nine-digit number assigned by the IRS (Internal Revenue Service) to businesses, nonprofits, and other entities operating in the U.S. It's most commonly used to identify the tax accounts of employers.
All clients must submit their EIN to EliseAI. This is a requirement for using all EliseAI Products, including Leasing, Delinquency, Maintenance, and Renewals.
- The org name you use must exactly match the org name in your tax documents.
- Your AI Assistant cannot send text messages to prospects and residents if you do not complete this step.
We use your EIN to set up an account with Twilio, our telecommunication provider.
Frequently Asked Questions
Why is an EIN necessary?
EIN is a unique, government-issued identification; therefore, it is often used by service providers as a means of authentication for business accounts.
As an Independent Software Vendor (ISV) acting on your behalf, EliseAI requires registering your profile with Twilio, our telecommunication provider.
Without Twilio verification, your calls and messages to prospects and residents via EliseAI are likely to be flagged as spam. Verification increases pickup rate and improves the prospect/resident experience.
Which EIN is needed?
In accordance with Twilio's best practices, you must provide the EIN of the parent organization – not the EIN of individual communities (if designated as separate entities).
Although the communications will be specific to a single community, Twilio's due diligence is conducted on the parent company. This due diligence is designed to mitigate the chances of an ISV providing services to clients who may engage in spamming or other fraudulent activities.
How will the EIN be used?
EliseAI treats your EIN as confidential information and used solely for this registration. Once received, we include it in the registration submission to Twilio to provision your account. Twilio will not use this EIN to bill your organization for anything.