Your RenewalsAI will automatically reach out to residents during each stage of the move-in and renewal process. The default language used for each outreach message can be found below, along with the timeframe in which that message will be sent.
Please reach to support@meetelise.com if you would like to alter the outreach templates for your community.
Lease Signing
0 days after signing lease
Hi {resident name}, congratulations on signing your lease! I'm {ai name}, your new resident assistant. Going forward, if you need help with maintenance, our amenities, or have general questions related to {building name}, just let me know. I'm here to help! Please feel free to save this number and text me if you need help with anything related to our community in the future. Thanks for being a valued resident!
Move In
7 days before move in
[Example message from a client, but feel free to add whatever would make the move in process easier!]
Please confirm your move in date in your resident portal at www.residentportal.com so that our team can be available for you on your big day!
7 days after move in
[Example message from a client, but feel free to add whatever would make the move in process easier!]
To make your move-in process a smooth transition, please refer to our convenient move-in checklist at the following link: www.link.com.
Additionally, we’ve partnered with GridRewards — a free app that helps you earn cash payments and reduce your electricity bill all year round. Download the GridRewards app via the following link: www.link.com and use the code “ENERGY” to earn a $10 gift card as a sign-up bonus once you connect your Con Edison account.
14 days after move in
[Example message from a client, but feel free to add whatever would make the move in process easier!]
We hope you’re enjoying your time staying with us so far - as a reminder, I’m here to help, so let me know if there’s anything you need!
Renewal Offer Sent
0 day after offer is generated
Hi {resident name}! This is {ai name}, your Renewal Specialist at {building name}. We value your residency and want to send a friendly reminder that your lease is set to expire on {lease end date}. We’ve prepared your renewal offer which is available in the resident portal.
The best price for your renewals is a {best offer terms} lease, for {best offer price} a month.
Are you planning to renew? You can let me know or sign in to your resident portal to select another offer term.
If you are not looking to renew, you must give notice {ntv days} days before {lease end date} or you will be required to pay month to month rates until you fulfill your {ntv days} day notice period.
We hope you will continue to call {building name} home!
4 days after offer is generated
Hi {resident name}! Are you planning to renew for {best offer terms}? If you are not looking to renew, you must give notice {days ntv} days before {lease end date} or you will be required to pay month to month rates until you fulfill your {days ntv} day notice period.
Are you looking to renew? Let me know! We hope you will continue to call {building name} home!
6 days after offer is generated
Hi {resident name}! Are you planning to renew for another {best offer terms} at {best offer price} a month?
If you are not looking to renew, please remember to provide you official notice to vacate. Let me know!
14 days after offer is generated
Hi there! Are you planning to renew for {best offer terms}? If you are not looking to renew, you must give notice {days ntv} days before {lease end date} or you will be required to pay month to month rates until your fulfill your {days ntv} day notice period.
We hope you will continue to call {building name} home.
18 days after offer is generated
Hi {resident name}, {ai name} here! Are you planning to renew at {building name}? If so, please log into your resident portal to select your renewal term. We hope you will continue to call {building name} home.
24 days after offer is generated
Hi {resident name}, we value your residency and want to send a friendly reminder that your lease is up on {lease end date}. Your renewal offer is available in the resident portal. Please make your selection so that we can start preparing your new lease.
30 days after offer is generated
Hi {resident name}! Checking in on your lease renewal at {building name}. Are you looking to renew? You can just let me know.
We hope you will continue to call {building name} home!
37 days after offer is generated
Hi {resident name}, Are you still planning to renew? If not, please let me know and I can help your with the move out process as well. Don't hesitate to reach out with any questions!
14 days before lease end date
Hi {resident name}, I wanted to notify you that your rent is going to change to month-to-month rates on {lease end date}. To avoid paying the higher month-to-month rates, please login to the resident portal to select your lease term. If you are not planning to renew, please let me know.
7 days before lease end date
Hi {resident name}, I wanted to notify you that your rent is going to change to month-to-month rates on {lease end date}. To avoid paying the higher month-to-month rates, please login to the resident portal to select your lease term. If you are not planning to renew, please let me know
Renewal Term Selected
0 days after selection
Hi {resident name}! This is {ai name}, your Renewal Specialist at {building name}. We're so glad to hear that you've decided to stay at {building name}. Your new lease should be in your resident portal within 1 business day. Please log into the resident portal to complete the signing process.
We want to ensure that you get the terms you selected. If you do not receive the renewal agreement within 24 hours, please let us know. We’ll be sure to send it right away.
4 days after selection
Hi {resident name}! This is a friendly reminder that you still need to sign your new lease in the resident portal. Let me know if you have any questions!
8 days after selection
Hi there, your lease is set to expire on {lease end date}. Are you still planning to renew? If so, please sign your lease in the resident portal to secure your apartment for another year!
14 days after selection
Hi {resident name}, I wanted to notify you that your rent is going to change to month-to-month rates on {lease end date}. To avoid paying the higher month-to-month rates, please login to the resident portal to sign your lease. If you are not planning to renew, just let me know!
20 days after selection
Hi {resident name}! This is {ai name}, your Renewal specialist at {building name}. We're so glad to hear that you've decided to stay at {building name}. Your new lease should be in your resident portal within 1 business day. Please log into the resident portal to complete the signing process.
We want to ensure that you get the terms you selected. If you do not receive the renewal agreement within 24 hours, please call, email or stop by the leasing office and let us know. We’ll be sure to send it right away.
30 days after selection
Hi {resident name}, Are you still planning to renew? If not, please let me know and I can help you with the move out process as well. Don't hesitate to reach out with any questions!
14 days before end of lease
Hi {resident name}, {ai name} here! Are you still planning to renew at {building name}? If so, please log into your resident portal to sign your lease. We hope you will continue to call {building name} home!
7 days before end of lease
Hi {resident name}! This is {ai name}, your Renewal Specialist at {building name}. We're so glad to hear that you've decided to stay at {building name}. Your new lease should be in your resident portal within 1 business day. Please log into the resident portal to complete the signing process.
We want to ensure that you get the terms you selected. If you do not receive the renewal agreement within 24 hours, please call, email or stop by the leasing office and let us know. We’ll be sure to send it right away.
Completed
0 days after completion
Hi {resident name}, congratulations on signing your lease! Just a reminder that I’m here to help you with anything related to your stay.