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RentCafe Step 2: Confirm RentCafe Pricing and Calendar

  • Updated

As part of the onboarding process, you must set up specific APIs to ensure seamless data transfer between Yardi RentCafe and EliseAI. 

  • If you have Yardi Administrative Access, see the For Yardi Admins section.
  • If you do NOT have Yardi Administrative Access, see the Submit a Case section.

 

For Yardi Admins

If you have Yardi admin access, follow the steps below.

1. Add Office Hours
  • Navigate to Property > Property Settings > Select Property to update > Property Configuration > Content & Settings > Office Hours
  • Add Office Hours if set to 00
2. Enable Tours
  • Navigate to Property > Property Settings > Property Configuration > Content & Settings > Settings> Appointment Settings 
  • Enable appropriate Tour Settings (Guided/Self Guided/Live Video/360 Tours)
  • Add tour hours under each enabled Tour Setting
  • Add tour appointment length in minutes

3. Advanced Timeslot Scheduling [For RentCafe CRM, Flex, or CRM IQ leasing users] 

  • Submit a Case to enable this feature - see section below for instructions.

 

Submit a Case to Yardi SPOC

If you do not have Yardi admin access, submit a case to Yardi SPOC.

Copy and paste the Case Request Text below into your case to request the following information. 

  • Replace [PROPERTY 1], [PROPERTY 2], and so on with the properties you are launching on EliseAI.
  • Copy both onboarding.integrations@meetelise.com and your EliseAI Customer Success Manager on any communications.

 

Case Request Text

We are currently onboarding with EliseAI and would appreciate your assistance to facilitate the integration process.

To proceed, we kindly request the following configuration steps:

1. Add Office Hours
  • Navigate to Property > Property Settings > Select Property to update > Property Configuration > Content & Settings > Office Hours
  • Add Office Hours if set to 00
2. Enable Tours
  • Navigate to Property > Property Settings > Property Configuration > Content & Settings > Settings> Appointment Settings 
  • Enable appropriate Tour Settings (Guided/Self Guided/Live Video/360 Tours)
  • Add tour hours under each enabled Tour Setting
  • Add tour appointment length in minutes

3. Advanced Timeslot Scheduling  [For RentCafe CRM, Flex, or CRM IQ leasing users]  

  • Please ensure that the "Use Advanced Timeslot Scheduling" setting is enabled for the properties listed below:
    • [PROPERTY 1]
    • [PROPERTY 2]
    • [PROPERTY 3], etc.

Please complete these configuration steps for the properties we will be managing with EliseAI.

 

Troubleshooting Errors

Resolve the following errors by following the steps below. 

 

Add Building to Calendar API II

  1. Within Yardi RentCafe, navigate to:
    • Site Manager > Property > Property Settings > Property Configuration > Content and Settings > Settings > Appointment Settings > Click on “Page” > General Settings

  2. Enable Appointment Availability API

     

Add Building to Calendar API I

  1. Within Yardi RentCafe, navigate to
    • Site Manager > Property > Property Settings > Property Configuration > Content and Settings > Settings > Appointment Settings > Click on “Page” > General Settings
  2. Enable Publish on Marketing API

  3. Enable Appointment Availability API

     

Enable Vendor Web API

Locate the Vendor Web API token within Yardi RentCafe:

  • Site Manager > Company Level Settings > Settings > API Settings.

We rely on the Web Service (Vendor) API for building details and pricing, so it’s essential to have the property set up for this API. This is a RentCafe function that allows you to add the property to the Vendor API.

 

Incorrect Credentials

If credentials are incorrect, please review the RentCafe Credentials Instructions. As part of that process, you can find the company code on Yardi RentCafe:  

  • Site Manager > Company Level Settings > Settings > API Settings.

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