After ResidentAI launches, your AI Assistant sends residents a proactive message, introducing itself and offering to assist with questions.
The AI Assistant escalates questions it cannot answer to your on-site team both via Entrata and over Email.
Agents can either click the link in the message to respond in the EliseAI Portal, or they can respond in Sidekick. Your AI Assistant learns from all your onsite team's responses for future conversations.
Maintenance
Resident maintenance requests submitted to your AI Assistant over SMS are pushed directly to Entrata. Maintenance techs can pick up work orders there.
Your AI Assistant sends any maintenance updates to your residents over SMS.