As a final launch step, all leads need to be redirected to the AI Assistant's email address. You can find the AI email addresses in app.meetelise under the "Communities" tab or by asking your implementation manager.
The final step to enable the Knock integration is to disable Knock autoresponder emails. These emails duplicate the work of the AI.
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In the Knock Admin panel, navigate to Toolbox > Templates
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See additional instructions here: https://knockcrm.zendesk.com/hc/en-us/articles/17249826111771-Admin-Company-Templates