Maintenance App Offline Mode

The EliseAI Maintenance App supports offline mode. This allows technicians to clock in and make updates on work orders without internet access.  

For example: 

After a building loses hot water, a technician enters a building's boiler room to replace the thermostatic mixing valve. Once the technician enters, their phone loses internet. The technician then uses the Maintenance App in offline mode to:

1. Press Start to clock in on the work order.
2. Change the work order status to Complete after replacing the valve.
3. Add a closing note to the work order.

Each of these updates sync to your Maintenance Supervisor Portal once the technician's phone goes back online. 

Offline mode ensures that technicians can use the maintenance app and record their time in any type of setting, with or without internet. 

Offline Mode Flow

Technicians can follow these steps to use the Maintenance App in offline mode: 

1. Log in to the maintenance app with internet access.
   • NOTE: Techicians cannot log in to the app without internet access
2. Lose internet access. This may occur when a technician enters settings like basements, garages, or elevators. 
3. Take one of the following actions: 
   1. Start a work order.                                                                                                                                 
   2. Pause the work order, if needed.                                                                                                         
   3. Change the Status of the work order.                 
   4. Add a Note to the work order.                                                                                                               
   5. Complete the work order and add a closing note.
4. Regain internet access. All updates the technician made offline sync to the Maintenance App and Supervisor Portal. 

Offline Mode Notifications

The maintenance app sends the following notifications in offline mode: 

1. Offline: App goes offline upon losing internet access.
2. Offline Changes Processing: App notifies technician that their changes have been recorded and will be sent once the app is back online.                                                                                                                       
3. Sending Offline Updates: App syncs the changes made offline once the tech's phone regains internet access.