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Guest Cards and Contacts Overview

  • Updated

This article provides a general overview of Guest Cards and Contacts in the EliseAI Portal. 

See Prospect Guest Cards and Contacts for a detailed breakdown of prospect guest cards. 

See Resident Guest Cards and Contacts for a detailed breakdown of resident guest cards.

Navigate to each section of this article with the links below: 

 

Guest Cards

Guest Cards are individual records of prospect or resident information. They are an essential part of managing your leasing or resident workflows. 

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The AI Portal syncs guest cards from your external PMS or CRM, if you use one. 

All guest cards list the following items for a specific prospect or resident:

  • Name and Contact information (if available)
  • Community: The building a prospect has inquired about, or the building where a resident lives
  • View Conversation Link: Click this to view a prospect or resident's conversation history
  • The AI Assistant or Live Agent currently managing the conversation

The AI Portal contains two types of guest cards: 

  • Prospect Guest Cards track application status, scheduled tours, and other leasing-specific items. You can view Prospect Guest Cards if you use LeasingAI.
  • Resident Guest Cards track payment plans, maintenance work orders, and other resident-specific items. You can view Resident Guest Cards if you use any ResidentAI Products (Renewals, Maintenance, Delinquency) 

 

Can I delete guest cards directly in the AI Portal?

You CANNOT delete guest cards directly in the AI Portal. You must do this in your external PMS or CRM. 

 

Can I merge guest cards directly in the AI Portal?

You CANNOT manually merge two guest cards in the AI Portal. You must do this in your external PMS or CRM. 

However, EliseAI automatically merges guest cards and contacts in certain scenarios. 

 

 

Contacts Page

You can access guest cards through your AI Portal's Contacts Page. To view this page, click Contacts in your AI Portal's left sidebar, then click Prospect or Resident in the Contacts dropdown menu. 

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Click on a contact to view their guest card. 

You can also view guest cards on your AI Portal's Tasks Page. See Tasks in the AI Portal for more information. 

 

 

 

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