DelinquencyAI can recognize residents that pay by check.
A delay occurs between check payers dropping off checks and onsite teams depositing checks. Check payer recognition stops your AI Assistant from contacting residents about late fees after they have dropped off checks, preventing unneeded confusion.
The AI recognizes a resident as a check payer if:
- The resident self-identifies as a check payer (e.g. "I paid by check").
- In this case, your AI Assistant tells the resident to wait 3–5 business days for the payment to process, and promises to follow up once the payment is confirmed.
- The resident has paid by check five or more times in the past.
- In this case, the AI Assistant waits a few days before contacting the resident about late fees, if necessary.