By default, your AI Assistant:
- Does not engage with prospects marked with the Application Started status.
- Does not export guest cards marked with Application Started status.
This behavior is designed to prioritize the application process, which generally requires direct human interaction.
You may want your AI Assistant to disengage at the application stage to avoid overwhelming prospects. Or, you may prefer continued AI engagement to ensure prospects complete their applications.
Configure AI Engagement With Applicants
AI engagement with applicants is controlled by the feature flag leasing_exclude_application_started_status, which is set to true by default. You may Contact Support to switch this feature flag to false and allow continued AI engagement with applicants. This engagement includes:
- Sending pre-tour and post-tour followups
- Confirming tours
- Managing cancellations
NOTE: Even if the feature flag is set to false, once a prospect enters Application Started status, we only export associated handoffs and tours to your CRM. The AI will no longer send additional engagement communications.
See the Features Catalog article for more information on feature flags.