Your AI Portal's Call Log displays all of your organization's inbound and outbound calls. This includes all calls from prospects, residents, vendors, and more.
To view your call log, click Phone in your AI Portal's left sidebar, then click Call Log in the Phone dropdown menu.
Call Log Data
The call log includes the following data for each call:
- Community: The call's relevant building or property.
- Direction: Includes call type (Prospect, Resident, and so on) and direction (Inbound or Outbound).
- Contact Name: The caller's name, which syncs from their guest card.
- Agent: Shows whether VoiceAI or your onsite team managed the call.
- Agent Name: The member of your onsite team that managed the call, if applicable.
- Call Score: Calls that meet certain criteria may receive call scores. Click on a call score to view a detailed breakdown. See the Call Scoring article for more information.
- Transcript: Click View to read a full transcript of the call.
- Conversation: Click View to see the call within a caller's full conversation history.
- Recording: Click Play to hear a full recording of the call.
- Call Transferred: Shows if VoiceAI transferred the call to your onsite team or emergency maintenance.
- Post Call Handoff: Shows if the agent created a handoff task in your AI Portal after the call ended.
Call Log Filters
Adjust your view of the call log using the filters at the top of the page.
Click on the Columns button at the top right to hide or reveal call log columns.
Other call log filters include:
- Communities: Filter calls by specific buildings or properties.
- Direction: Filter calls by direction (Inbound or outbound).
- Agent: Filter calls by agent type (VoiceAI or Office).
- Date Range: Filter calls by date.
- Call Type: Filter calls by type: Prospect, Resident, Vendor, and so on.
- Agent Name: Filter calls by the onsite team member that managed the call.
- Call Score: Filter calls by call score.
If applicable, check the EliseCRM Call Center box to view only calls fielded through your EliseCRM Call Center.
Toggle the Has Call Score switch to view only calls that have been scored.