RenewalsAI can manage delinquency questions within renewals conversations. This applies only to properties with DelinquencyAI launched.
When a resident mentions delinquency in a renewals conversation, the AI handles the request in the same way as our dedicated delinquency product. This includes:
- Answering questions about payments and late fees
- Assisting with payment plans
- Handling promises to pay
Follow-ups and proactive outreach about delinquency take place within resident delinquency conversations, not within renewals conversations.
Properties Without DelinquencyAI
If your property has not launched DelinquencyAI, your AI assistant either:
- Hands off delinquency questions for your onsite team to manage
- Refers to delinquency details available in your Knowledge Base
By following these processes, RenewalsAI ensures delinquency concerns are addressed efficiently and appropriately in all scenarios.