DelinquencyAI can manage renewals requests within delinquency conversations. This applies only to properties with RenewalsAI launched.
When a resident mentions renewals in a delinquency conversation, the AI handles the request in the same way as our dedicated renewals product. This includes:
- Answering questions about renewal offers
- Accepting renewal offers
- Answering questions about payment and balance
- Managing notices to vacate
Follow-ups and proactive outreach about renewals take place within resident renewals conversations, not within delinquency conversations.
Properties Without RenewalsAI
If your property has not launched RenewalsAI, your AI assistant either:
- Hands off renewals requests for your onsite team to manage
- Refers to renewals details available in your Knowledge Base
By following these processes, DelinquencyAI ensures renewals concerns are addressed efficiently and appropriately in all scenarios.