Your organization may allow residents to set up payment plans in specific circumstances. Setting up a payment plan requires manual action from your resident team members. Once the plan is created, your AI will manage the rest: sending reminders, answering residents' questions, and following up to ensure payments are collected on time.
Important Notes:
- Payment plans are set up at the lease level, meaning all residents on that lease will receive reminders and notifications.
- If a resident inquires about a payment plan or payment arrangement, the AI will automatically escalate the conversation for manual review and confirmation.
- If a payment plan was previously agreed upon but is not logged in the system, the AI will proceed with standard outreach, potentially causing confusion. Be sure to add agreed-upon plans to maintain accurate communication.
How to Set Up a Payment Plan
- Navigate to the resident’s profile or conversation in the EliseAI Portal
- In the resident's guest card (side panel on the right within the conversation), go to the Transactions section and select 'Add Payment Plan'
- In the popup, choose the payment frequency (e.g., bi-weekly, monthly, or custom)
- Click 'Add Additional Installments' to divide the outstanding balance into multiple payments
- Customize installment amounts and due dates as needed
- Click 'Create' to finalize the plan
Once the payment plan is set up, your AI will automatically send reminders the day before each installment is due. This helps residents stay on track with their payments, reducing missed payments and improving overall collection rates.
You can check the status of a payment plan at any time in the Transactions section of the resident side panel. Reviewing past payment plans can provide insights into a resident’s payment history and allow for adjustments if the schedule changes.
A full list of residents on a payment plan is available in your AI portal. Navigate to Reporting > Delinquency > Accounting View and then select Payment Plan from the "Report Type" dropdown.
Partial Payments
Partial payments in DelinquencyAI can be customized to meet the unique needs of each property.
Acceptance of Partial Payments
Properties or Organizations can be configured to either accept or disallow partial payments. This setting is managed on the backend and can be adjusted as necessary. By default, partial payments are not accepted.
Handling Partial Payments
- When Partial Payments Are Allowed: If partial payments are permitted, DelinquencyAI will communicate with residents regarding their payment obligations
- When Partial Payments Are Not Allowed: If partial payments are disabled, DelinquencyAI will notify residents that only full payments are accepted
Need Help?
To check if partial payments are enabled for your property, visit the EliseAI portal, navigate to the Knowledge Base, and search for "partial payments." If you need to update this setting, please reach out to our support team, and we'll assist you with the change. Please let the support team know if the change is intended to be organization-wide or just for a specific community.
Further training on the Delinquency product can be found here. If you have questions or require further assistance, please submit a support ticket with an example conversation for reference.