DelinquencyAI can manage maintenance requests within delinquency conversations. This applies only to properties with MaintenanceAI launched.
When a resident mentions maintenance concerns in a delinquency conversation, the AI handles the request in the same way as our dedicated maintenance product. This includes:
- Creating, updating, and canceling work orders
- Answering maintenance-related questions
- Managing entry permissions
- Escalating urgent issues to emergency maintenance teams
Follow-ups and proactive outreach about maintenance take place within resident maintenance conversations, not delinquency conversations.
Properties Without MaintenanceAI
If your property has not launched MaintenanceAI, your AI assistant either:
- Hands off maintenance requests for your onsite team to manage
- Refers to maintenance details available in your Knowledge Base:
- General Maintenance Instructions: Provides standard maintenance guidance from the Knowledge Base.
- Urgent Maintenance Instructions: Offers urgent maintenance procedures from the Knowledge Base.
- 911 Instructions: Directs residents to contact emergency services for dangerous maintenance emergencies.
By following these processes, DelinquencyAI ensures maintenance concerns are addressed efficiently and appropriately in all scenarios.