Pre-Launch
Prior to the launch of the DelinquencyAI, EliseAI will connect to your community's PMS to sync resident and transaction information. This sync will pull in all transactions associated with residents so it is important to ensure ledgers are accurate prior to launch. Ledger accuracy ensures that EliseAI is communicating the correct information and taking the correction actions with each of your residents.
During the initial syncs, Elise will look at resident payment history and payment methods to identify historic late payers, on time payers, direct deposit residents, and check paying residents among others. These attributes are used to tailor outreach appropriately.
Launch
AI outreach will occur in a few different ways depending on the time of the month in which DelinquencyAI is launched.
- Beginning of the month launch: EliseAI will begin outreach on the 1st of the month for all residents who have a balance from the previous month. For any other residents outreach will begin on the second of the month.
- Residents who have a history of on time payments may receive outreach later than the second to allow for those consistent payments to process.
- Residents will receive outreach the day before and the day of the late fee date.
- Mid-month launch: Elise will begin outreach on all residents who owe outstanding balances, the messages will be sent either via email or text, up to a maximum of 3x per week or until the balance is paid, whichever is shorter.
EliseAI will communicate with all primaries and roommates on a lease, dependents and others will not be contacted for balances. Guarantors will be included on outbound emails.
Post-Launch
EliseAI will sync with the PMS multiple times per day to check for additional charges or payments. When those payments or charges are identified and seen from the PMS resident balances will update to reflect the new total.
- When a payment is seen that pays off the resident balance EliseAI will inform the resident that the balance has been paid off.
- When additional charges are added to an account EliseAI will begin quoting the new balance to the resident on outreach messages.