Typically, you can update your community's office hours in your PMS and the touring hours in your CRM or calendar integration. If you're using AI Portal as your CRM or PMS, the following instructions will walk you through updating your office and touring hours.
- Navigate to the Calendar in AI Portal
- Select the community to edit in the left sidebar under "Buildings"
- Click the "Settings" (cog icon) button in the top right
- Click "Appointment Hours" from the dropdown
- A modal will open, allowing you to set the touring hours and office hours for your community
- Touring hours determine during which hours EliseAI will offer tours
- Office hours determine when there will be a live agent available in the office to answer calls or chat live about the community