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Updating Office Hours and Touring Hours

  • Updated
You can update a community's office hours in your PMS and touring hours in your CRM or calendar integration.
 
If you use the EliseAI Portal as your PMS or CRM, follow this article's instructions to update office hours and touring hours for specific communities. 
 
NOTE: See Setting Up Calendars and Tour Settings for information on organization-wide settings and additional settings.
 

Office Hours

A community's Office Hours designate when a live agent is available in-office to answer calls or messages about that community. Follow the steps below to update a community's office hours:  

  1. Click on Settings in your AI Portal's left sidebar, then click Calendars and Tours in the Settings dropdown menu. (Or, click Calendar in the left sidebar, then click the Gear Icon > Calendar Settings at the top right of the page.) 
  2. Select a building or community on the page's left sidebar.
  3. Click the Leasing Office Hours tab at the top of the page.
  4. Toggle the switches on the right to set the days on which your leasing office is open.
  5. Enter open and close times in the boxes to set your office hours for each day. 
  6. Click the Save button to save your office hours.  

01 Leasing Office Hours.png

NOTE: If any office hours are grayed out, we synced those hours from another source. You cannot edit grayed out office hours in the AI Portal. 

 

Touring Hours

A community's Touring Hours designate the times in which prospects can tour that community. Follow the steps below to update a community's touring hours:

  1. Click on Settings in your AI Portal's left sidebar, then click Calendars and Tours in the Settings dropdown menu. (Or, click Calendar in the left sidebar, then click the Gear Icon > Calendar Settings at the top right of the page.) 
  2. Select a building or community on the page's left sidebar.
  3. Click the Tour Settings tab at the top of the page (This tab may already be selected by default.)
  4. Navigate to the page's Tour-Specific Settings section. You can use this section to configure In-Person, Self-Guided, and Live Virtual tours. 02 Tour Specific Settings.png
  5. Click on a type of tour to open its settings panel.
  6. Scroll down to the Appointment Hours section of the settings panel. 
  7. Click on the blue day icons to enable or disable touring hours for each day of the week. 
  8. Use the boxes to set start and end times for each day's touring hours, as well as number of concurrent appointments allowed. You can set unique touring hours for each tour type.  03 Touring Hours.png
  9. Click the Save button to save your touring hours. 

NOTE: If any touring hours are grayed out, we synced those hours from another source. You cannot edit grayed out touring hours in the AI Portal. 

 

 

 

 

 

 

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