When your AI needs help responding to a prospect, it will hand-off the conversation by sending the prospect guest card to Rent Cafe's Unreviewed Queue. Respond to hand offs quickly so that prospects get the information they need, and so your AI can continue to learn from your responses.
- Hand offs sent to Unreviewed Queue
- Open the Conversation Link
- Respond to the Flagged Question
- Your AI Learns From Your Team
Hand offs are sent to the Unreviewed Queue
When your AI cannot respond to a question, it will hand it off to your team by sending the guest card to the Unreviewed Queue in Rent Cafe. Review and respond to hand-offs daily.
Open the Conversation Link
Click on the blue arrow to open the guest card. Copy and paste the conversation link in the Notes section of the guest card into your browser. This will open up the conversation history showing the back and forth between your AI assistant and the prospect, including the question that needs a response.
Respond to the Flagged Question
Respond to the prospect right from the conversation page. After you reply to prospect, your AI assistant will resume its follow up. If you respond elsewhere in Yardi, your AI will not be able to see or learn from your response.
Your AI Learns from Your Team
If your AI picks up new information in your response that may be relevant to other prospects, it will suggest adding it to your knowledge bank. Community managers and org admins should review Pending Knowledge in AI Portal or Elise Sidekick to reduce hand-offs over time.