Your AI Assistant will continue to reach out to prospective renters via follow-up messages if the prospect stops responding to the conversation. The timing of follow-ups is determined by a set cadence.
The default cadences and follow-up language are outlined below, but note that the exact message content will vary depending on your organization preferences and AI personality type.
Please reach out to support@meetelise.com if you would to customize your AI's cadence or the content of the messages.
Types of Follow-ups
Pre-tour follow-ups are sent to prospects who have not yet scheduled a tour at your property.
Post-tour follow-ups are sent after the prospect has toured and the event has been marked as "show".
No show follow-ups are sent if a tour is marked "no show" or if a tour is not marked as "show" or "no show" within about an hour after the tour time.
Long term pre-tour or post-tour follow-ups are sent when a prospect has not replied to the conversation an extended period of time. Long term follow-ups begin at 90 days before the prospect's preferred move-in date and continue until roughly a year after the move-in date.
Default Cadences and Follow-up Language
Pre-tour
| # | TIMING | LANGUAGE |
|---|---|---|
| 1 | 24 hours | I'm reaching out and see if you're still interested in our community? Here's the link to our website: [website link] I would love to set up a time for you to learn about [community]! |
| 2 | 48-72 hours | I wanted to check in again and see if you're still looking for an apartment? If so, I'd love to set up a time for you to learn more about our community! Have a great day! |
| 3 | 7 days | I hope you're doing well! If you're still considering [community] ([website link]), I'd love to help with whatever you need! |
| 4 | 60 days | It's been a while since I last reached out. Are you still looking for your next home? I would love to set up a time for you to see our community: [website link] Would you like to set up a tour? |
Post-tour
| # | TIMING | LANGUAGE |
| 1 | 2 hours | I hope you had a great tour! Is there any additional information that would be helpful? Here's the link to our online application: [application link] |
| 1 | 2 hours (self-guided tour) |
How was your tour experience? I'm happy to answer any questions you might have. If you'd like to schedule another viewing, please let me know and I'd be happy to help! |
| 2 | 48 hours | I wanted to follow up to see if you have any additional questions about the community or if there's anything else I can help you with? |
| 3 | 6 days | I hope you've had a great week. Just wanted to see if you were still interested in our community. |
| 4 | 12 days | I just wanted to check in once more. Please let me know if connecting again with one of our leasing agents would be helpful, or if there's anything else I can do for you! |
No Show
| # | TIMING | LANGUAGE |
| 1 | 2 hours | Were you able to chat with our leasing agent? If not, I'd be happy to get you rescheduled. What time works best for you? |
| 2 | 48 hours | I wanted to follow up to see if you have any additional questions about the community or if there's anything else I can help you with? |
| 3 | 6 days | Just reaching out again to see if you're still interested in the community! How can I help you find your next home? |
| 4 | 12 days | I just wanted to check in once more. Please let me know if connecting with one of our leasing agents would be helpful, or if there's anything else I can do for you! |
Long Term Pre-tour
| # | TIMING | LANGUAGE |
| 1 | 90 days before | I wanted to check back in with you now that it's a little closer to when you were planning to move! Are you still interested in [community]? |
| 2 | 60 days before | I just wanted to follow-up and see if you're still considering [community]! |
| 3 | 30 days before | Are you still interested in [community]? I'm happy to answer any questions you might have! |
| 4 | 14 days before | I wanted to reach out once more to see if you were still interested in [community]? |
| 5 | day of | I think this is near when you were looking to move. Are you still looking? |
| 6 | 300 days after | This time last year you were looking for a new apartment and I wanted to see if you were looking again this year! Are you interested in checking out [community]? |
Long Term Post-tour
| # | TIMING | LANGUAGE |
| 1 | 90 days before move-in date | I just wanted to follow up and see if you're still considering [community]! |
| 2 | 60 days before move-in date | I just wanted to follow-up and see if you're still considering [community]! |
| 3 | 30 days before move-in date | Are you still interested in [community]? I'm happy to answer any questions you might have! |
| 4 | 14 days before move-in date | I wanted to reach out once more to see if you were still interested in [community]? |
| 5 | day of move-in | Are you still interested in moving to this community? |
| 6 | 300 days after move-in date | It's been a while, and I was wondering if you are still interested in checking out [community]? |