What are Specials?
Specials are promotional offers or incentives provided by property managers to attract potential residents. These can include discounts on rent, waived fees, or other benefits that make a property more appealing.
Creating Specials
Specials can be created in 3 ways:
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PMS Pulls
- This integration is available for clients using Yardi RentCafe, Entrata, or a custom feed. If you are using a different PMS and are not able to provide a custom feed, we will not be able to pull specials from your PMS.
- For RentCafe, we are able to pull specials from the floorplan or unit level- We are not able to pull nudge marketing or from the ILS syndication feed at this time.
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Website Syncs
- We can pull specials from anywhere on your website as long as it is in the html code.
- We are not able to pull images uploaded without any text data.
- Please note that it can take a couple of hours for the web sync to update.
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Manual Entry
- You can manually add specials in EliseCRM by navigating to the Knowledge > Specials page and clicking “Add New Special” in the top right corner.
Frequently Asked Questions
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What are Proactive Specials?
- Selecting this option will have the AI summarize current specials in their initial messages to leads
- You can toggle this feature on and off at the top of the app.meetelise Knowledge->Specials page.
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What if I don’t want to specify the Unit & Floorplan?
- If you do not want to state which units/floorplans your special applies to within the listing, you can say “only on restricted units” or “reach out for more information about which units…” or something similar. Please make it clear that it only applies to specific units so that the AI does not interpret it as applying to all specials.
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Why is the AI mentioning specials that are not on our Website
- If we are still pulling a special that is not visible on your website, please check your code as it may still be in your website’s html.