You can configure Delinquency Settings for your organization and individual communities in the AI Portal. These settings ensure that your AI shares accurate delinquency information with your residents.
To access Delinquency Settings:
- Click on Settings in your AI Portal's left sidebar.
- Click Resident in the Settings dropdown menu.
- Click the Delinquency tab on the Settings - Resident page.
Organization and Community Settings
You can adjust delinquency settings for your whole organization or for individual communities.
To adjust delinquency settings for your whole organization, select Default Settings in the page's left sidebar. (This may already be selected by default)
To adjust delinquency settings for a specific community, select the community in the left sidebar.
Each community automatically inherits your organization-wide delinquency settings. These inherited settings are locked and grayed out on each community's settings page. Toggle each setting's purple switch to unlock the setting and adjust it for the specific community.
You must fill out required delinquency settings for each community to ensure the best possible performance from your AI Assistant. An Orange Icon appears next to communities with incomplete settings.
Add Users and Configure Settings
See Setting Up DelinquencyAI for detailed instructions on adding users and configuring Delinquency settings.