If your website widgets are not appearing after installation, there are various steps to debug and resolve the issue. Here is a detailed guide to help you identify and fix the problem.
Overview of Common Issues and Their Solutions:
- Pixel Code Not Installed: the website widget code has not been installed at all or incorrectly.
- Building Not Live: Confirm that the leasing product is live from the Launch Status Page: https://app.meetelise.com/onboarding/product-launch
- URL Mismatch: Ensure the website URL in the building settings ([Building Settings](https://app.meetelise.com/settings/building)) exactly matches the live site, including “https://”.
- Disabled Widgets: Check the widget settings to ensure they are enabled on the Website Widget page: https://app.meetelise.com/settings/widgets
- Widget Conflicts: Disable other leasing widgets present on the site.
For a more detailed breakdown on these steps, please find a step-by-step guide below:
Step 1: Confirm the Script Code is Installed on the Website
- Navigate to the website where the widget script was added.
- Inspect the page's source code:
- Right-click on the webpage and select Inspect (or press `Command + Option + I` on Mac or `Ctrl + Shift + I` on Windows).
- Use the search function (`Command + F` or `Ctrl + F`) and search for "Elise" in the code.
- Look for a script that starts with `<script type="module">` containing your organization ID. If the code is present, this confirms it is installed, but further debugging may be required to identify why the widgets are not displaying.
- If the script is missing, make sure it's been correctly added to the website’s code.
Step 2: Check if the Building is Fully Launched On Leasing
- Website widgets won’t appear unless the building/product is live. You can check this as follows:
Visit the Launch Status Page: https://app.meetelise.com/onboarding/product-launch - Look for the building, and make sure the “Overall Status” column shows "Launched".
- If the status says "Requires Action," resolve the pending actions to publish the building.
- Make sure the building's product is Leasing, as these are the only products that support website widgets.
- If the issue persists after confirming the building is live, proceed with the next steps.
Step 3: Check for Website URL Mismatch
If the website's URL in your building settings doesn’t match exactly, the widget may not appear.
- Go to the Building Settings Page: https://app.meetelise.com/settings/building
- Look at the website URL and confirm that it is exactly correct, including the "https://"
- If the URL is incorrect or incomplete, edit it to match the website’s real URL, save the changes, and wait 4 hours for the match to refresh.
Step 4: Verify if Widgets are Disabled
Another common reason widgets may not appear is if they have been disabled.
- Visit the Widget Settings Page: https://app.meetelise.com/settings/widgets
- Find your building and make sure the relevant widgets (e.g., “Chat With Us”) are enabled.
- If you are seeing fewer widgets on your website than expected, you may also want to check if your settings are using Default Settings or if particular buildings have Custom Settings enabled.
Step 5: Ensure No Conflicting Widgets Exist
- If there are other CRM or leasing widgets on your website, they may interfere with the Elise website widgets
- As a best practice, it is recommended that you disable other CRM/leasing widgets when launching Elise to avoid potential conflicts.
Still Not Working?
If none of these steps resolve the issue, please contact support. Meanwhile, ensuring that the widgets are correctly installed and configured usually resolves most appearance issues.