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Applying Calendar Blackouts

  • Updated

To prevent your AI Assistant from scheduling tours at a particular time, you can add a blackout to your calendar. Blackouts can be used to block off both one-time and repeating events, such as staff meetings or holidays when on-site teams will not be available for hosting tours.

 

EliseCRM

  1. Navigate to the Calendar page in app.meetelise.com

  2. Click Create > Event

  3. Fill in the following fields:

    1. Title for blackout time

    2. Start / End Times

    3. Check the "Don't schedule tours during this event" box

    4. Repeating times (if applicable)

  4. Click Save and confirm the event appears on the property calendar

 

Yardi RentCafe

To add blackouts to your calendar:

  1. Navigate to Property Calendar from the CRM Settings menu

  2. Click +Add Blackout in the upper right corner

  3. Select either One Time or Recurring

  4. For One Time blackouts

    1. Input: Start Date, Start Time, Duration Hours and Minutes, Notes (if applicable)

    2. Save

  5. For Recurring blackouts

    1. Select the occurrence frequency with the Occurs dropdown

    2. Input the recurrence parameters

    3. Add Scheduled Times and Recurrence Range as necessary

    4. Save

Note that Yardi does not recommend scheduling more than one year's worth of recurring calendar events at a time.

 

To sync your blackout dates in Site Manager so that they will update on our end:

  1. In Site Manager, navigate to Content & Settings > Settings > Appointment Settings

  2. Check the box for "Use CRM Blackouts for guided tours"

  3. Click "Import CRM Blackouts" to import them

If you don't have access to these settings or need assistance, we recommend contacting your Yardi representative or submitting a ticket with your company's internal help desk.

 

Entrata

  1. Navigate to the property calendar

  2. Click Add Event or select the time on the calendar

  3. Fill in the following fields:

    1. Event Type = Unavailable or General

    2. Event Title

    3. Start / End Time

    4. Recurrence (if applicable)

    5. Calendars - select property

  4. Click Save and confirm the event appears on the property calendar

 

Knock

  1. On the property calendar, click on the day/time that the blackout needs to be applied

  2. Click Add Busy Time

  3. Fill in the following fields:

    1. Title for blackout time

    2. Start / End Times

    3. Check the "Busy" box

    4. Repeating times (if applicable)

  4. Click Save Busy Time and confirm the event appears on the property calendar

 

 

 

 

 

 

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