ON (default)

OFF

Your AI Assistant will quote based on a pricing matrix where a unit's cost varies depending on lease terms, such as start/end date and lease length.

Your AI Assistant will quote the unit's base rent.

ON (default)

OFF

Your AI Assistant will avoid scheduling tours when no viewable units are available. Instead, it will add prospects to the tour waitlist.

If there are any available units to tour, even if they don't match the prospect's preferred layout, your AI Assistant will still attempt to schedule a tour.

Your AI Assistant will book tours regardless of unit availability.

ON (default)

OFF

Your AI Assistant will send floorplans as images.

Additionally, your AI Assistant can include a disclaimer stating that some floorplans may not be available or exactly the same as pictured. This feature is off by default, but can be turned on.

Your AI Assistant will send floorplans as links.

ON (default)

OFF

Your AI Assistant will recommend specific, itemized units based on the prospect's budget and layout preferences.

Your AI Assistant will only give general information regarding layout pricing and features.

ON (default)

OFF

Your AI Assistant will add prospects to a layout waitlist if their layout preference is unavailable.

Your AI Assistant will inform prospects that their layout preference is unavailable, but will not add them to a waitlist.

ON

OFF (default)

When your onsite team responds to an urgent handoff conversation in EliseCRM, they will permanently take over the conversation.

When your onsite team responds to an urgent handoff conversation in EliseCRM, the AI will pick the conversation back up.

ON (default)

OFF

Your AI Assistant will send a self-scheduling link (via app.meetelise) during scheduling conversations when a prospect rejects an offered tour time.

Prospects can continue to schedule a tour through the AI if they prefer.

Additionally, your AI Assistant can proactively send a self-scheduling link each time they reference scheduling, not just when a scheduling conflict has occurred. This feature is turned off by default, but can be turned on.

Your AI Assistant will send tour confirmations for self-guided tours scheduled through the self-scheduling link. However, this feature can also be turned off.

Your AI Assistant will schedule tours normally without mentioning a self-scheduling option.

ON

OFF (default)

In follow-up messages, your AI Assistant will incorporate advanced features such as suggesting tour times in pre-tour follow-ups and sending the application link in post-tour follow-ups.

Your AI Assistant will send standard follow-up messages.

ON

OFF (default)

Your AI Assistant will notify the onsite team of incoming messages from inactive prospect conversations.

Your AI Assistant will handle incoming messages from inactive prospects without forwarding to the onsite team.

ON (default)

OFF

When a tour is confirmed, your AI Assistant will send a link for the prospect to add the tour to their Google calendar.

Your AI Assistant will confirm tours normally without a Google calendar link.

ON

OFF (default)

Your AI Assistant will engage with prospects who have started the application process. This includes prospects who have completed an application or prospects whose application has been approved.

Additionally, your AI Assistant can continue conversation with an applicant until they have completed their lease agreement. In this case, the "application completed" language will be replaced with a reminder to complete the lease. Your AI Assistant will send up to 5 reminders following that. This feature is turned off by default, but can be turned on.

Your AI Assistant will not engage with prospects who have started/completed the application process. Instead, it will hand the conversation off to the onsite team.

ON

OFF (default)

Your AI Assistant will send a notification to a prospect when the price of their layout preference has dropped.
​
Additionally, your AI Assistant can send the notification in a new thread with a subject line indicating the price drop. The new thread feature is off by default, but can be turned on.

Your AI Assistant will not notify prospects of any price drops.

ON (default)

OFF

Your AI Assistant will hand off conversations where the lead source is AirBnB.

Your AI Assistant will not hand off conversations where the lead source is AirBnB.

ON

OFF (default)

Your AI Assistant will hand off conversations that appear to be communication from brokers.

Your AI Assistant will not hand off conversations that appear to be communication from brokers.

ON

OFF (default)

Your AI Assistant will book tours without specifying the tour type to the prospect.

Your AI Assistant will specify the tour type when booking a tour for a prospect.

ON

OFF (default)

Your AI Assistant will include incentives in the first message to a prospect.
​
Note that incentives for Yardi must be added at the floorplan level.

Your AI Assistant will only offer incentives when asked by the prospect.

ON

OFF (default)

Your AI Assistant will hand off conversations where the prospect asks to schedule a tour.

Your AI Assistant will schedule tours normally.

ON

OFF (default)

When an ILS form is received with a phone number in addition to an email address, your AI Assistant will proactively reach out via both email and text message.
​
This function does not currently work for Guest Cards without an email address.

When an ILS form is received, your AI Assistant will only reach out via email.

ON

OFF (default)

Your AI Assistant will cross-sell between clusters of pre-selected communities at the layout level.

For example, if a prospect asks for a 2 bedroom when none are available at that property, your AI Assistant will refer them to another community within the cluster that has 2 bedrooms available around the prospect's move-in date. Your AI Assistant will also proactively start a new conversation from the referred property.

Additionally, your AI Assistant can proactively cross-sell in the initial message and give pricing information once a layout preference is provided. This feature is turned off by default, but can be turned on.

Your AI Assistant will only discuss units available at the given property.

ON

OFF (default)

If no viewable units are available at a property, your AI Assistant will proactively cancel upcoming tours.

Your AI Assistant will not cancel tours based on unit availability.

ON

OFF (default)

Your AI Assistant will send an "application completed" or "application approved" notification to prospects.

Note that these features are separate. Your AI Assistant can be customized to send "application completed" and/or "application approved" notifications.

Your AI Assistant will not send application notifications to prospects.

ON

OFF (default)

When no tour appointments are available at a property, your AI Assistant will inform the prospect that tour availability is limited and instruct them to call the leasing office directly to schedule.

When no tour appointments are available at a property, your AI Assistant will hand off conversations where the prospect is interested in scheduling a tour.

ON

OFF (default)

Your AI Assistant will not export Guest Cards with no email address and will try to solicit an email address over text conversation.

Your AI Assistant will export Guest Cards with no email address.

ON

OFF (default)

Your AI Assistant will not offer tour times proactively and will instead only discuss scheduling if the prospect initiates.

Your AI Assistant will initiate scheduling conversations.

ON (default)

OFF

Your AI Assistant will reactivate in a conversation after a tour has occurred.

Your AI Assistant will stop engaging with prospects after they have toured.

ON

OFF (default)

Your AI Assistant will continue to send tour confirmations and appointment reminders even if an onsite team member has taken over the conversation.

Your AI Assistant will not send tour confirmations or appointment reminders after an onsite team member has taken over the conversation.

ON

OFF (default)

When no incentives are available, your AI Assistant will inform prospects that none are available.

When no incentives are available, your AI Assistant will loop in an onsite team member instead of definitively stating that no incentives are available.

ON

OFF (default)

Your AI Assistant's tone is customizable!

Options include:

• Professional: Your AI Assistant will give your prospects all the facts to help them make an informed decision.

• Cheerful: Your AI Assistant brightens your prospects' experiences with positive and friendly interactions.

• Enthusiastic: Your AI Assistant is your community's biggest fan and they are extremely excited to help your prospects find their perfect home.

Your AI Assistant will use the default "Professional" tone.

ON

OFF (default)

Your AI Assistant's word choice for "apartment" is customizable!

Options include: unit, apartment, townhome, single family home, home

Your AI Assistant will use the default "apartment" word choice.

ON

OFF (default)

Your AI Assistant will include additional language to indicate when a home has an approved application, but is still listed on the site as it is not yet a signed lease.

Your AI Assistant will not mention when a home has an approved application.

ON

OFF (default)

When the resident's move out date is within the current month, your AI Assistant will add a note to balance reminders to preemptively clarify the pro-rated balance.

"I see you are moving out this month. Your rent this month will be pro-rated based on your move out date. Please contact the office for more information regarding your move out prorate."

Your AI Assistant will not include notes about pro-rated balances in reminders.

ON

OFF (default)

Your AI Assistant will reach out to former residents with outstanding balances.

Your AI Assistant will no longer communicate with former residents.

ON

OFF (default)

Your AI Assistant will reach out to residents prior to their move-in date.

Your AI Assistant will not reach out to residents prior to their move-in date.

ON

OFF (default)

Your AI Assistant will give an extended introduction when sending intro messages to a newly launched community.

Your AI Assistant will give only the basic introduction when sending intro messages to a newly launched community.

ON (default)

OFF

For residents in the Section 8 housing program, your AI Assistant will include Section 8 charges when quoting itemized charges due.

Your AI Assistant will exclude Section 8 charges when quoting itemized charges due.

ON

OFF (default)

For Student Housing.

Your AI Assistant will reach out to residents prior to their move-in date.

Your AI Assistant will not reach out to residents prior to their move-in date.

ON (default)

OFF

Your AI Assistant will include an itemized breakdown of charges when quoting the total balance due.

Your AI Assistant will not include an itemized breakdown of charges and will instead only offer the total balance due.

ON

OFF (default)

Your AI Assistant will tell residents in the initial outreach that they can communicate in Spanish.

Your AI Assistant will not offer an option for Spanish language conversations in the initial outreach.

ON (default)

OFF

Your AI Assistant will translate messages into Spanish when a resident responds in Spanish.

Your AI Assistant will not translate messages received in Spanish. Instead, the conversation will be handed off to the onsite team.

ON (default)

OFF

Your AI Assistant will continue to message residents who are under eviction.

Your AI Assistant will no longer engage with residents who are under eviction.

ON (default)

OFF

Your AI Assistant's language will get increasingly aggressive if the resident fails to pay or respond.

Your AI Assistant will use the same tone for all residents.