Complete the steps in this guide to finish "Product Settings" setup for any "Collections" launches in your Launch Status page.

The Progress bar at the top of the Settings > Resident > Delinquency tab indicates the percentage completion of Delinquency settings. The required information includes:

1. Rent Due Day

2. Eviction Notice Day

3. Eviction Filing Day

4. Payment link

5. Late Fee Day and Amount

6. At least one user with the Accounts Receivable role who's not an Organization Admin AND at least one Regional Delinquency Manager role

You also have the option to activate former resident followups, though it is not required to activate your Delinquency AI for current residents.

Configure current resident Delinquency AI

You have the option to configure organizational level settings and have some or all communities inherit such settings, OR configure settings on the community level.

To configure organizational level setting, please visit the "Default Settings" page. You may choose to enter information here if many of the communities share the same configurations.

If you wish certain communities to inherit organizational level setting, please go to the said community, and switch on the corresponding toggles to inherit the organizational level setting.

Every community must have required information filled out, whether it comes from the organizational level setting or the community level setting.

Required Information

• Payment Link: The payment link should be a generic link to a payment portal or other website where residents can pay their balance. Typically this link should not include marketing source tracking as part of the URL.

• Rent Due Day: The day that rent is due at the community.

• Eviction Notice Day: The day on which Notice to Quit begins to be posted.

  • Please contact support@meetelise.com to set an Eviction Notice Day more than 31 days from the 1st of the month.

• Eviction Filing Day: The day of the month evictions MAY be filed

  • The AI will surface an "eviction risk task" on this day for residents who owe rent as of this date. Your Accounts Receivable users are expected to indicate whether eviction has been filed on such residents as soon as possible.

  • Please contact support@meetelise.com to set an Eviction Filing Day more than 31 days from the 1st of the month.

• Late Fee Day and Amount: The late fee day and amount can be added in the text fields in the "Late Fee(s)" section. You may click the "+" sign to add one or more late fees. To remove a late fee entry, click the "x" sign to the right.

The late fee amount should be a short explanation of the amount charged on that late fee day that can fit into the following example script: "A late fee of {late fee amount} will be applied on {late fee day} if outstanding balances are not paid in full." For example, a late fee policy may be "10% of the rent" or "$100 and $15 each day thereafter."

Automatic and Optional Days

• Followup: Days on which the AI will remind residents with outstanding balances to pay

  • Follow-up days are set by default and typically cannot be adjusted. However, you can prevent your AI Assistant from reaching out on a given day by adding a Blackout Day.

• Blackout Day: Days on which the AI is prevented from proactively reaching out and sending follow-up messages.

  • Your AI Assistant will still respond to any messages sent by the resident on Blackout Days.

  • Blackout Days will auto-generate for the next month. Please note that this is determined by days of the month, not days of the week.

Sanity Check

All of the key dates you entered will appear on the calendar. If you wish to change a date, please edit the respective textboxes.

Configure former resident Delinquency AI

Please check with your organizational lead before turning on former resident follow-ups as local regulations may apply. Once you are ready, you may turn on delinquency AI by clicking the box next to "Contact Former Residents?". Two days are required:

• Start communications: AI will start messaging former residents this many days after they move out. Typically this is the length of time it takes your accounting team to finalize move-out statements.

• Stop communications: AI will stop messaging former residents this many days after their move-out day. This is typically right before this resident is sent to a collections agency, or 120 days (due to regulations), whichever comes first.

The default follow-up cadence is very 3 days. Please contact support@meetelise.com if you wish to change this.

Adding a User

Each community using DelinquencyAI must have at least one user with the Accounts Receivable (or Collections Manager) role. The Accounts Receivable users will receive Delinquency Daily Reports, can view and manage Delinquency tasks, and edit settings related to DelinquencyAI.

To add a user with the Accounts Receivable role, click either the "Invite Users" button in the top right corner.

It will open a popup allowing you to add a new user.

You can also edit existing users to grant them the Accounts Receivable role.

For more information on inviting and managing users, see Inviting Your Initial Team.