This article provides instructions for completing Knowledge Setup in your Launch Status Page.
Knowledge is the repository of information your AI draws from when communicating with prospects and residents. See the Knowledge Overview & Best Practices article for more details on how Knowledge works.
Navigate to each section of this article with the links below:
Knowledge Setup
Knowledge Sharing
Best Practices for Entering Knowledge
Please keep these best practices in mind when setting up your Knowledge Base:
Formatting
-
You can enter Knowledge as incomplete sentences, bullet points, or links. Your AI Assistant uses this information to write complete sentences in conversational language.
-
Whether your AI Assistant repeats knowledge word-for-word depends on how you input that piece of knowledge. If you enter knowledge as a full write-up with complete sentences, your AI Assistant will likely repeat the write-up word-for-word. Otherwise, your AI Assistant combines pieces of knowledge and presents them using conversational language.
Length and Level of Detail
-
Try to be concise. While we do not impose a word limit for pieces of knowledge, keep in mind that your AI assistant sends the information over text and email. Aim to keep your knowledge concise while including necessary details.
-
You can enter any amount of detail into one piece of knowledge, but keep in mind that your AI Assistant sends the entire write-up when asked general questions.
-
For instance, if a prospect asks, "What is your pet policy?" your AI Assistant responds with the entire piece of knowledge regarding your pet policy.
-
-
If a prospect asks a specific question answered within a longer write-up, your AI Assistant only answers that specific question.
-
For instance, if a prospect asks, "Is there a weight limit for dogs?" your AI Assistant responds with only weight limit information, not the entire pet policy write-up.
-
Handoffs
-
Including language like "please contact the leasing office for more information" in pieces of knowledge will not trigger a handoff. Instead, consider adding the leasing office phone number to encourage prospects to reach out.
-
For instance: "Please contact the leasing office at ### for information about our pet policy."
-
Additional Resources
Training Deck:
Guide To Your AI's Knowledge Bank
Knowledge Walkthrough Video: