What is a warm transfer?
Warm transfer is a method of dialing your office first before going to the VoiceAI. This is relevant if your set-up is VoiceAI as overflow.
Why is it important?
Warm transfer enables us to dial your office if you do not have a direct office line, such as a a phone tree or a recording. Phone trees and recordings require extra detection in order to see if someone has connected or if the call goes missed. This makes it possible to have the AI answer as overflow if the call is missed.
How does it work?
The Warm Transfer involves a conference bridge where:
- The on-site staff will pick up and say "hello" and then hear a connection message with a small beep before getting connected to the caller
- The caller will just hear ringing until they either get connected to the staff or, if the staff does not pick up, the AI will pick up